FREQUENTLY ASKED QUESTIONS

While working with customers, we’re constantly learning about their needs and managing inquiries that arise. As a result, we’ve included a list of frequently asked questions along with answers in order to provide additional support. If your question isn’t addressed below, get in touch with us and we’ll provide the information you need.

TRAINING CENTRE

Why should I choose Bio Learn?


• Affordable fees with no hidden costs • Flexible payment schemes with no lengthy terms and conditions • Modern training and learning methodology delivered by trainers with extensive international experience • Emphasis on up-to-date and practical learning skills • Experience and quality of training resources​ • Well equipped facility and strategic location • Plenty of parking spaces available in and around the complex




What is included when I rent a space at Bio Learn?


• Projector & Projector Screen • PA System • White Board​ / Markers • Flip Chart • Tables & Chairs • Flexible Layout Options • High Speed Internet • Air-conditioning




Do you have communal seating?


Our space is flexible and layout styles are customisable; we have a very open plan where you can share a co-working space and we can also arrange individual desks for those that work best alone.




What is the internet speed?


It is high speed internet however we don't guarantee it all the times as it is based on Service provider.




What are your standard hours of operation?


At Bio Learn, if you are working so are we. Our general hours are Monday through Friday from 9:00 am to 6:00 pm.
*Other special hours can be reviewed and arranged upon request*




Is Bio Learn a convenient location?


Certainly. Our training centre is accessible via stairs or an elevator. There is also a roof-top cafe, a My News shop on the ground floor and an MRT station is located just outside the complex. Across the highway there is an AEON Mall, Starbucks, McDonalds, pharmacies, printing/stationery shops and more.




Will renting a coworking space be suitable for me?


We provide our space to Startups, Freelancers, Private Businesses and Individuals. You can rent a space for yourself or for your team according to your needs and requirements be it a fixed desk or a meeting room or an event space.




What are the requirements to take your courses? Do I need some basic knowledge to start with?


You don’t require any prior knowledge for our basic level 1 courses.
Our trainers are very experienced and use special techniques to make it easy to understand and quickly adaptable for the workplace.




What if I cannot attend the training?


If you cannot attend the registered training, you can substitute with someone else or ask to attend the next training date. Please inform us about the substitution at least 3 days before the training date.




How does training rescheduling work?


Bio Learn reserves the right to cancel or reschedule training at any time due to insufficient participants, trainer unavailability or if the trainer could not attend due to unforeseen circumstances.
The cost of the course will be rescheduled.




What methods of payment do you accept?


We prefer online transfers but we also accept CDM Cash Transfer, Paypal, Cheque and Cash. For payment by cheque, a processing fee is applied – to avoid processing fees, you are required to bank in the check to our bank and provide us the banking slip. To pay by Cash, please drop by our office.




When is the last day to pay?


You should pay as soon as possible to confirm your booking. Full payment should be completed at least 3 days before the booking.




Do you have a meeting room that has more than just the basics?


We always encourage communication and meetings. In addition to our office space, you can use our meeting room specifically designed to house at least 6-8 people comfortably.





DENTAL LAB

What products and services do you offer?


We are a full service laboratory. We can produce traditional or digital Crown & Bridge Restorations and gladly except full-mouth reconstruction cases. We also offer : • Dental Implants • Surgical Guides • Orthodontic Appliances • Sleep Apnea Oral Devices Additionaly, we provide other services such as In-Lab Shade Taking and Intraoral Scanning.




What is your typical turnaround time?


• PFM Crown = 7 working days in the lab (anything less than 7 working days will be considered a Rush Case) • PFM Bridge = 10 working days in the lab (anything less than 10 working days will be considered a Rush Case) • Zirconia Crown = 4 - 7 working days in the lab (anything less than 4 working days will be considered a Rush Case) • PFM Bridge = 7 - 10 working days in the lab (anything less than 7 working days will be considered a Rush Case) • Implant Cases = 10 - 15 working days - varies by manufacturer (anything less than 10 working days may not be feesible to rush but if we are able to, it will be considered a Rush Case) • Digital Diagnostic (single arch) = 4 - 7 working days • Retainers/Night Guards = 3 - 5 working days
The above times are general guidelines and exceptions can be made on a case-by-case basis. Days are counted from the time the case arrives in-lab and does not include delivery days. Days are not counted if they fall on a Saturday, Sunday or Public Holidays. Please contact us and we will happy to accommodate rush cases whenever possible.




Do you offer a RUSH service for special cases and is there a fee?


Yes, we understand that occasionally there are certain circumstances that require a case be rushed and we try to accommodate those cases to the best of our ability. Because this disrupts the intricate schedule of our normal case flow often times requiring overtime and off-hour time for our technicians to complete, there is a rush fee for these cases and they need to be called in and pre-scheduled before sending to the lab at which time we will quote the cost for the rush.




Do I need to send a bite? Why?


Yes, having a bite is a great way for us to verify the articulation also helps us detect distortion, even with triple tray impressions. In cases where we are restoring to the existing occlusion, a habitual or centric occlusion bite is recommended. The bite taken should be specific to the treatment being provided. Please include bites, taken over the preps, with all cases.




When do I need to provide a stump shade?


We require a stump shade for porcelain restorations, especially if the stump is very discoloured. This way we can adjust the color according to what is showing through the ceramic.




Are you able to take custom shades at your laboratory?


Yes, we welcome any patient to our lab who require customised shade taking services. Patients can expect to spend around 30 minutes with one of our ceramic technicians who will ensure that an accurate shade is taken and that any queries are answered.




What is the best way to send clinical case photos?


E-Mail is the preferred method of transmission for case photographs and other case information, although we happily accept other media such as photo CDs, thumb drives, camera cards, etc. We accept printed photographs, although to ensure consistent quality, digital images are preferred. You can send your digital photos to support@orthotech.asia




How do I ship cases?


Ensure all models are wrapped properly to avoid damage and include Impression Trays, Bites, Lab Sheets and any other relevant items in a box (when possible, please send multiple cases in one box). Then, simply use any of your preferred courier serices to send us the parcel.




How do I make payment?


You will receive an invoice with each case that is delivered. A monthly statement detailing previous outstanding balances will also be provided at the end of each month. You can make payments via Electronic Fund Transfers or Cheques. Kindly make all cheques payable to Account Name : ORTHO TECH Account Number : 8881 0258 11057 Bank Branch : AMBANK All payments need to be accompanied by proof of payment and emailed to mandha@orthotech.asia or WhatsApp to +6 012 - 511 2152. In order to verify the payment, kindly provide the invoice number along with the payment slip.




I’ve just purchased an intra-oral scanner (3Shape Trios, iTero, Cerec, etc...). Can Ortho Tech work from my scanned images to produce any type of restoration and/or model?


Absolutely! We use state-of-the-art digital color imaging software and equipment to create precision dental restorations. Simply email your files to suppor@orthotech.asia As an added bonus, we have been appointed Malaysia's first 3Shape Trios Ready Laboratory. This means, as an official partner of the 3Shape Trios Ready Program ,we accept all TRIOS and other 3shape scans directly through TRIOS Inbox.




Do you charge for remakes?


On the occasion that a case does need to be returned back to us, we ensure we survery the case accordingly to find where the problem was, who is responsible, and how it can be quickly rectified. Once all this has been determined, it is repaired or remade, and charged or waived accordingly. All remakes are determined on a case by case basis.





SLEEP APNEA ORAL DEVICE

How does the SomnoDent work?


The SomnoDent oral sleep appliance treats obstructive sleep apnea (OSA) by advancing the lower jaw which keeps the airways open. The appliance is custom-made to fit your mouth and consists of upper and lower splint that cover your teeth and will be titrated to advance your lower jaw throughout the treatment process. As your jaw moves forward it, in turn, helps open your airway allowing you to breathe easier and sleep more comfortably for longer periods of time, helping you to reach deep, REM sleep.




Are there side effects or complications from wearing a SomnoDent oral device?


As with any medical treatment, there are possible complications or side effects of dental sleep therapy. Considering the well-documented health risks of leaving obstructive sleep apnea (OSA) untreated, most of the side effects or using COAT™ (Continuous Open Airway Therapy) are considered minor. However, most patient’s side effects will subside after the first week or two. The three primary side effects are tooth discomfort, TMJ (jaw joint) or muscular discomfort, and tooth movement or bite changes. Although other minor complications are possible, like salivation changes and dry lips.
• Tooth discomfort is the most likely complication of COAT™ (Continuous Open Airway Therapy) but is also generally the least concerning. SomnoDent oral devices can put pressure on the teeth and may cause temporary soreness. If this does occur it can often be easily alleviated by adjustment of the oral device. Research suggests that there is no evidence of long-term tooth discomfort with properly fitted dental sleep devices. • SomnoDent oral devices work by moving the lower jaw forward to open the throat and collapsible airway. Due to this forward positioning of the jaw, there is a risk of TMJ (jaw joint) muscle discomfort. SomnoDent oral devices are adjustable, so each device can be adjusted gradually to help achieve advancement with minimal discomfort. Long-term muscle discomfort is rare. Short term discomfort is usually treated by adjusting the dental device to a more comfortable setting. Certain patients with existing TMJ (jaw joint) problems may not be able to wear dental devices, while other patients with TMJ (jaw joint) problems may actually improve their jaw problems by wearing a dental device. A trained SomonDent sleep dentist will be able to help determine solutions to a patient's discomforts or concerns. • SomnoDent oral devices are custom fit to the patient's mouth and consists of an upper and lower splint that cover the teeth. Due to the devices fit, there are forces exerted on the teeth and on the jaw while wearing a SomnoDent device. These forces can cause teeth to move slightly, or the forces can cause the jaw to be repositioned which can change their bite. There are recommended jaw exercises that can be done for a few minutes each morning after wearing the dental sleep device that will help reset the patient's bite. Despite the above described side effects, however, obstructive sleep apnea may pose serious health risks and should be treated. It disrupts normal sleep patterns, can reduce normal blood oxygen levels, and may result in excessive daytime sleepiness, irregular heartbeat, high blood pressure, heart attack or stroke. Although some changes might be undesirable in certain patients, the effective treatment of a life-threatening disease such as sleep apnea supersedes the maintenance of regular bite. Even if major tooth movements are seen, the discontinuation of oral appliance treatment should occur only if the patient accepts another treatment form, such as a CPAP (Continuous Positive Airway Pressure) device, as directed by a physician.




Is a SomnoDent oral device comfortable?


Most patients easily adapt to wearing a SomnoDent oral device at night. After wearing the device for a short period of time it will become part of their routine, and most people will hate to go to sleep without it after they realize how much better they feel in the morning (and how much better their bed partner sleeps as well). Compliance rates for dental sleep therapy are much higher than for other forms of non-surgical treatment of obstructive sleep apnea. In other words, patients are much more likely to use a dental device successfully than any other form of treatment. A recent survery indicated that 90% of SomnoDent patients regularly use their device. Once patients experience better sleep and improved health associated with the use of a dental device, it is rare for someone to stop using it.




What is involved in getting a sleep apnea oral device?


Once the dentist has completed the initial assessment, impressions or moulds of your teeth are taken. The custom made device is made in a specialist dental laboratory. The completed device is then fitted in the next visit, about one month later.




How effective are sleep apnea oral devices in eliminating snoring?


There is a substantial amount of research which confirms that these devices can be used successfully to eliminate or reduce snoring. The custom-made devices can be adjusted over time to achieve optimum results. The overall level of success is about 90%.




How often will the device need to be replaced?


The lifespan of the device depends to some extent on the type of appliance made. However, they are made of hard acrylic, so they are very durable. They are typically replaced every 3-5 years depending on wear and tear. If you grind your teeth, you may have a more frequent rate of repair or replacement.




Can use of these sleep apnea oral devices damage my teeth?


Your treating dentist will carefully assess your teeth before getting the device made to avoid difficulties. Custom-made sleep apnea oral devices can theoretically cause teeth to move. Fillings or crowns that are loose or ill fitting can also be dislodged when taking the device in and out of the mouth. Patients who have uncontrolled dental decay or gum disease will be advised to treat these problems before an appliance is made.




If I snore, do I have sleep apnea?


Snoring frequently accompanies sleep apnea but it is not always an indicator of whether this sleep condition is present. However, snoring can indicate that bulky throat tissue could potentially obstruct airways – especially if patients have certain lifestyle factors that contribute to sleep apnea. Fortunately, the treatment we offer for sleep apnea and snoring is the same. By prescribing a custom oral appliance, the diameter of the airway can be widened to prevent the sounds of snoring as well as episodes of apnea. These oral devices are soft and comfortable to wear. They work by positioning the lower jaw slightly forward so that the airway is no longer obstructed.




Is it possible that I have sleep apnea even if I don't snore?


Anyone of any age can have sleep apnea. Even though snoring can accompany sleep apnea, it is not always a symptom of this sleep disorder. That's why it is important to have a sleep study conducted to determine if apnea is occurring. We provide take-home sleep study appliance to detect episodes of apnea during sleep. After usage, the appliance will be returned to your dentist and the data collected will be analysed. If sleep apnea is present or if snoring is obstructing one’s quality of life, your dentist will provide treatment recommendations.




What causes sleep apnea?


The exact cause of obstructive sleep apnea (OSA) is different for each person. Anyone can develop it, regardless of age or gender. The most common risk factors include: • Being over the age of 40 • Having a large neck (over 17 inches in men, 16 inches for women) • Being overweight – approximately half of OSA sufferers are overweight • Being male – more men than women suffer from OSA • Having a large tongue or small jaw • Enlarged tonsils and adenoids (particularly in children) • Using alcohol or sedatives which relax the muscles in the airway • Nasal obstruction due to a deviated septum or sinus and allergy problems




What is the difference between a CPAP and a sleep apnea oral device?


While CPAP is effective in treating sleep apnea, many people cannot tolerate the discomfort of the mask and the inconvenience and noise of the machine. Therefore a high percentage of users have difficulty or worse, will end up not wearing them. A sleep apnea oral device is a more popular alternative to the CPAP. This device is small, portable, easy to clean, fits more comfortably and can provide similar treatment benefits.




How long will I have to use the oral appliance?


Obstructive sleep apnea in unlikely to decrease with age; therefore your sleep apnea oral device will probably be a lifelong therapy. However, certain wellness factors such as significant weight loss may improve your symptoms.




Can’t I just order a sleep appliance off the internet?


While there are over-the-counter appliances you can order, keep in mind these are not FDA approved for treating sleep apnea. Additionally, when not fitted properly they may cause unwanted side effects such as jaw problems or excessive tooth movement in the long run.





CAREER

What's the best way to submit my application/resume?


We are open to receiving applications electronically through our website and email, or you may bring your application/resume in to during our normal working hours.




Will my application be treated confidentially?


Yes, we will treat your application with full respect and confidentiality. Initially, one of our recruiters will review your application/resume. If your application/resume is considered for an interview, then the hiring manager for the position will confidentially review your application/resume. If you are not hired for the particular job, your application/resume will remain a part of our recruiting database. If you are selected for a particular job, then your application and personal information will be retained as part of your employee file.




Do you check references?


Yes, we may perform an extensive reference check at any point in the recruitment process.




How can I send my application/resume to Ortho Tech?


Visit our Careers Page to browse the details of the current positions available. Pick the position of your interest, scroll to the bottom and select Apply Here. You will be directed to a new page where you can fill out a quick application form that will be submitted to us. To maximize your chances of success, we would encourage you to also email your profile/resume to support@orthotech.asia




What is the typical assessment process?


Typically, your information will be made available to our recruitment manager. They will compare your skills and experience with the requirements of the position for which you have applied as well as any other open position. You will be contacted if you are selected for consideration/interview. Your information will be maintained in our recruiting database for future consideration as well.




How can I prepare for my interview?


You should bring your resume/CV with the correct dates of your previous employment and contact information for your professional references. In addition to your professional work experience, you may list other work in the employment section of your resume, such as freelance work, consulting or volunteering.





Have a question that isn’t covered above? Contact us and we’ll get back to you right away.

DENTAL LABORATORY

(Ortho Tech)

A-3-3, Vantage, Jalan Desiran Tanjung,

10470 Tanjung Tokong, Penang, Malaysia

+60 4 299 8563

TRAINING CENTRE (Bio Learn)

ZV-12-02, Zeva Boulevard,

Persiaran Pinggiran Putra,

Bandar Putra Permai, 43300 Seri Kembangan, Selangor, Malaysia

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