FREQUENTLY ASKED QUESTIONS
While working with customers, we’re constantly learning about their needs and managing inquiries that arise. As a result, we’ve included a list of frequently asked questions along with answers in order to provide additional support. If your question isn’t addressed below, get in touch with us and we’ll provide the information you need.
Why should I choose Bio Learn?
• Quality of training resources
What are the requirements to take your courses? Do I need some basic knowledge to start with?
You don’t require any prior knowledge for our basic level 1 courses.
Our trainers are very experienced and use special techniques to make it easy to understand and quickly adaptable for the workplace.
What if I cannot attend the training?
How does training rescheduling work?
Bio Learn reserves the right to cancel or reschedule training at any time due to insufficient participants, trainer unavailability or if the trainer could not attend due to unforeseen circumstances.
The cost of the course will be rescheduled.
What methods of payment do you accept?
We prefer online transfers but we also accept CDM Cash Transfer, Paypal, Cheque and Cash. For payment by cheque, a processing fee is applied – to avoid processing fees, you are required to bank in the check to our bank and provide us the banking slip. To pay by Cash, please drop by our office.
When is the last day to pay?
You should pay as soon as possible to confirm your booking. Full payment should be completed at least 3 days before the booking.
What products and services do you offer?
What is your typical turnaround time?
The above times are general guidelines and exceptions can be made on a case-by-case basis. Days are counted from the time the case arrives in-lab and does not include delivery days. Days are not counted if they fall on a Saturday, Sunday or Public Holidays. Please contact us and we will happy to accommodate rush cases whenever possible.
Do you offer a RUSH service for special cases and is there a fee?
Yes, we understand that occasionally there are certain circumstances that require a case be rushed and we try to accommodate those cases to the best of our ability. Because this disrupts the intricate schedule of our normal case flow often times requiring overtime and off-hour time for our technicians to complete, there is a rush fee for these cases and they need to be called in and pre-scheduled before sending to the lab at which time we will quote the cost for the rush.
Do I need to send a bite? Why?
When do I need to provide a stump shade?
We require a stump shade for porcelain restorations, especially if the stump is very discoloured. This way we can adjust the color according to what is showing through the ceramic.
Are you able to take custom shades at your laboratory?
Yes, we welcome any patient to our lab who require customised shade taking services. Patients can expect to spend around 30 minutes with one of our ceramic technicians who will ensure that an accurate shade is taken and that any queries are answered.
What is the best way to send clinical case photos?
We accept printed photographs, although digital images are preferred to ensure consistent quality. E-mail is the preferred method of transmission for case photographs and other case information which you can send to email@example.com
Alternatively, you can also choose to send us images through WhatsApp. If necessary, we also happily accept other media such as photo CDs, thumb drives, camera cards, etc.
How do I send cases to your Lab?
Ensure all models are wrapped properly to avoid damage and include Lab Sheets, Impression Trays, Bites, and any other relevant items with the case.
How do I make payment?
I have an intra-oral scanner (3Shape Trios, iTero, Cerec, etc...). Can Ortho Tech work from my scanned files to produce any type of restoration and/or model?
Do you charge for remakes?
On the occasion that a case does need to be returned back to us, we ensure we survery the case accordingly to find where the problem was, who is responsible, and how it can be quickly rectified. Once all this has been determined, it is repaired or remade, and charged or waived accordingly. All remakes are determined on a case by case basis.
SLEEP APNEA ORAL DEVICE
How does the SomnoDent work?
The SomnoDent oral sleep appliance treats obstructive sleep apnea (OSA) by advancing the lower jaw which keeps the airways open. The appliance is custom-made to fit your mouth and consists of upper and lower splint that cover your teeth and will be titrated to advance your lower jaw throughout the treatment process. As your jaw moves forward it, in turn, helps open your airway allowing you to breathe easier and sleep more comfortably for longer periods of time, helping you to reach deep, REM sleep.
Are there side effects or complications from wearing a SomnoDent oral device?
Is a SomnoDent oral device comfortable?
What is involved in getting a sleep apnea oral device?
Once the dentist has completed the initial assessment, impressions or moulds of your teeth are taken. The custom made device is made in a specialist dental laboratory. The completed device is then fitted in the next visit, about one month later.
How effective are sleep apnea oral devices in eliminating snoring?
There is a substantial amount of research which confirms that these devices can be used successfully to eliminate or reduce snoring. The custom-made devices can be adjusted over time to achieve optimum results. The overall level of success is about 90%.
How often will the device need to be replaced?
The lifespan of the device depends to some extent on the type of appliance made. However, they are made of hard acrylic, so they are very durable. They are typically replaced every 3-5 years depending on wear and tear. If you grind your teeth, you may have a more frequent rate of repair or replacement.
Can use of these sleep apnea oral devices damage my teeth?
Your treating dentist will carefully assess your teeth before getting the device made to avoid difficulties. Custom-made sleep apnea oral devices can theoretically cause teeth to move. Fillings or crowns that are loose or ill fitting can also be dislodged when taking the device in and out of the mouth. Patients who have uncontrolled dental decay or gum disease will be advised to treat these problems before an appliance is made.
If I snore, do I have sleep apnea?
Snoring frequently accompanies sleep apnea but it is not always an indicator of whether this sleep condition is present. However, snoring can indicate that bulky throat tissue could potentially obstruct airways – especially if patients have certain lifestyle factors that contribute to sleep apnea. Fortunately, the treatment we offer for sleep apnea and snoring is the same. By prescribing a custom oral appliance, the diameter of the airway can be widened to prevent the sounds of snoring as well as episodes of apnea. These oral devices are soft and comfortable to wear. They work by positioning the lower jaw slightly forward so that the airway is no longer obstructed.
Is it possible that I have sleep apnea even if I don't snore?
Anyone of any age can have sleep apnea. Even though snoring can accompany sleep apnea, it is not always a symptom of this sleep disorder. That's why it is important to have a sleep study conducted to determine if apnea is occurring. We provide take-home sleep study appliance to detect episodes of apnea during sleep. After usage, the appliance will be returned to your dentist and the data collected will be analysed. If sleep apnea is present or if snoring is obstructing one’s quality of life, your dentist will provide treatment recommendations.
What causes sleep apnea?
What is the difference between a CPAP and a sleep apnea oral device?
How long will I have to use the oral appliance?
Obstructive sleep apnea in unlikely to decrease with age; therefore your sleep apnea oral device will probably be a lifelong therapy. However, certain wellness factors such as significant weight loss may improve your symptoms.
Can’t I just order a sleep appliance off the internet?
While there are over-the-counter appliances you can order, keep in mind these are not FDA approved for treating sleep apnea. Additionally, when not fitted properly they may cause unwanted side effects such as jaw problems or excessive tooth movement in the long run.
What's the best way to submit my application/resume?
We are open to receiving applications electronically through our website and email, or you may bring your application/resume in to during our normal working hours.
Will my application be treated confidentially?
Yes, we will treat your application with full respect and confidentiality. Initially, one of our recruiters will review your application/resume. If your application/resume is considered for an interview, then the hiring manager for the position will confidentially review your application/resume. If you are not hired for the particular job, your application/resume will remain a part of our recruiting database. If you are selected for a particular job, then your application and personal information will be retained as part of your employee file.
Do you check references?
Yes, we may perform an extensive reference check at any point in the recruitment process.
How can I send my application/resume to Ortho Tech?
What is the typical assessment process?
Typically, your information will be made available to our recruitment manager. They will compare your skills and experience with the requirements of the position for which you have applied as well as any other open position. You will be contacted if you are selected for consideration/interview. Your information will be maintained in our recruiting database for future consideration as well.
How can I prepare for my interview?
You should bring your resume/CV with the correct dates of your previous employment and contact information for your professional references. In addition to your professional work experience, you may list other work in the employment section of your resume, such as freelance work, consulting or volunteering.
Have a question that isn’t covered above? Contact us and we’ll get back to you as soon as we can.