Question 1

What products and services do you offer?

Accepted Answer

We are a full service, digital dental laboratory. We produce traditional or digital Crown & Bridge Restorations and gladly accept full-mouth reconstruction cases.
We also offer :
• Dental Implants
• Surgical Guides
• Orthodontic Appliances
• Sleep Apnea Oral Devices
• Myofunctional Therapy Appliances
Additionaly, we provide other services such as In-Lab Shade Taking and Intraoral Scanning.

Question 2

How do I send cases to your Lab?

Accepted Answer

Ensure all models are wrapped properly to avoid damage and include Lab Sheets, Impression Trays, Bites, and any other relevant items with the case.
Then, simply choose your preferred courier service provider and send your case to :
 
Ortho Tech
A-3-3, Vantage, Jalan Desiran Tanjung,
10470 Tanjung Tokong, Penang, Malaysia
+60 4 299 8563

Question 3

What is the best way to send clinical case photos?

Accepted Answer

We accept printed photographs, although digital images are preferred to ensure consistent quality. E-mail is the preferred method of transmission for case photographs and other case information which you can send to admin@orthotech.asia

Alternatively, you can also choose to send us images through WhatsApp. If necessary, we also happily accept other media such as photo CDs, thumb drives, camera cards, etc.

Question 4

I have an intra-oral scanner (3Shape Trios, iTero, Cerec, etc...). Can Ortho Tech work from my scanned files to produce any type of restoration and/or model?"

Accepted Answer

Absolutely! We use state-of-the-art digital colour imaging software and equipment to create precision dental restorations. Simply email us your files to admin@orthotech.asia
 
As an added bonus, we have been appointed Malaysia's first 3Shape Trios Ready Laboratory. This means, as an official partner of the 3Shape Trios Ready Program ,we accept all TRIOS and other 3Shape scans directly through the TRIOS Inbox.

Question 5

What is your typical turnaround time?

Accepted Answer

• PFM Crown = 7 working days in the lab (anything less than 7 working days will be considered a Rush Case)
• PFM Bridge = 10 working days in the lab (anything less than 10 working days will be considered a Rush Case)
• Zirconia Crown = 4 - 7 working days in the lab (anything less than 4 working days will be considered a Rush Case)
• PFM Bridge = 7 - 10 working days in the lab (anything less than 7 working days will be considered a Rush Case)
• Implant Cases = 10 - 15 working days - varies by manufacturer (anything less than 10 working days may not be feesible to rush but if we are able to, it will be considered a Rush Case)
• Digital Diagnostic (single arch) = 4 - 7 working days
• Retainers/Night Guards = 3 - 5 working days

The above times are general guidelines and exceptions can be made on a case-by-case basis. Days are counted from the time the case arrives in-lab and does not include delivery days. Days are not counted if they fall on a Saturday, Sunday or Public Holidays. Please contact us and we will happy to accommodate rush cases whenever possible.

Question 6

Do you offer a RUSH service for special cases and is there a fee?

Accepted Answer

Yes, we understand that occasionally there are certain circumstances that require a case be rushed and we try to accommodate those cases to the best of our ability.  Because this disrupts the intricate schedule of our normal case flow often times requiring overtime and off-hour time for our technicians to complete, there is a rush fee for these cases and they need to be called in and pre-scheduled before sending to the lab at which time we will quote the cost for the rush.

Question 7

Do I need to send a bite? Why?

Accepted Answer

Yes, having a bite is a great way for us to verify the articulation also helps us detect distortion, even with triple tray impressions. In cases where we are restoring to the existing occlusion, a habitual or centric occlusion bite is recommended. The bite taken should be specific to the treatment being provided.
 
Please include bites, taken over the preps, with all cases.

Question 8

When do I need to provide a stump shade?

Accepted Answer

We require a stump shade for porcelain restorations, especially if the stump is very discoloured. This way we can adjust the color according to what is showing through the ceramic.

Question 9

Are you able to take custom shades at your laboratory?

Accepted Answer

Yes, we welcome any patient to our lab who require customised shade taking services. Patients can expect to spend around 30 minutes with one of our ceramic technicians who will ensure that an accurate shade is taken and that any queries are answered.

Question 10

How do I make payment?

Accepted Answer

You will receive an invoice with each case that is delivered. A monthly statement detailing previous outstanding balances will also be provided at the end of each month. You can make payments via Electronic Fund Transfers or Cheques.
 
Kindly make all cheques payable to
 
Account Name : ORTHO TECH
Account Number : 8881 0258 11057
Bank Branch : AMBANK
All payments need to be accompanied by proof of payment and emailed to mandha@orthotech.asia or WhatsApp to +6 012 - 511 2152. In order to verify the payment, kindly provide the invoice number along with the payment slip.

Question 11

Do you charge for remakes?

Accepted Answer

On the occasion that a case does need to be returned back to us, we ensure we survery the case accordingly to find where the problem was, who is responsible, and how it can be quickly rectified. Once all this has been determined, it is repaired or remade, and charged or waived accordingly. All remakes are determined on a case by case basis.

FREQUENTLY ASKED QUESTIONS

What products and services do you offer?